GENAGENTs

Generative AI-powered agents for CX excellence

The most advanced generative AI-powered virtual team for CX excellence. Brands employ our GenAgents to gain the limitless ability to cost-effectively scale personalized service & support at every key moment along the customer journey.

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Increase in sales capacity to reach new customers and markets

100

Increase in call handling capacity

Improved productivity of your front line employees

Multifunctional Team

On-board the team you want

Go beyond traditional bots and virtual assistants. Embrace the simplicity of design and training, enforce rigorous quality assurance and security, and most importantly offer continuity of experience with a consistent brand voice.

CARE Navigators

A personal concierge offering consultative service and support

Meet your customers on their terms via their preferred channel of engagement. Hyper-personalize experiences by remembering them across interactions. Connect using natural language, build rapport by sharing organizational knowledge including policies, be responsive with simplified access to enterprise resources (ex. APIs), and offer guided assistance for complex journeys while adhering to business processes.

CARE Companion for Agents

A virtual teammate to complement the human support experience

Empower agents with customer context, real-time answers, advisory, and automation. This enables them to empathize with the customer and minimize handling time while also increasing first call/contact resolution. Augment the skills of every agent, enable task delegation, present in-the-moment insights, and ensure uniformity of service and brand voice. Designed to be collaborative and enhance job satisfaction to retain talent.

Data Navigator

An AI-powered data analyst

Talk to your enterprise data to surface insights and intelligence. Simplify data analysis and reporting. Summarize information for efficient communication and collaboration. Attain continuous awareness of key performance indicators, monitor trends, and uncover interdependencies.

CARE Companion for Other Teams

A virtual teammate to unlock productivity

Offer ease of access to enterprise knowledge and present answers on demand. Automate repetitive tasks, as well as business workflows. Support a variety of functional roles with draft content, advisory, insights, and more.

AI Team Management Platform

Effortless AI team management for consistent brand experience

Manage and scale your AI team in minutes. Our intuitive platform simplifies the entire lifecycle of your AI team management, including onboarding, training, performance management, and ongoing optimization.

Rapid Onboarding

Specify knowledge, resources (like. content, APIs), and workflows along with foundational guidance. Train, assess and onboard in minutes.

Scalable Growth

Seamlessly add or remove AI team members as your needs evolve.

Centralized Management

Track performance, monitor behavior, and ensure brand adherence from a single platform.

Peak Performance

Through continuous learning, and optionally human-in-the-loop feedback, maintain relevancy and peak performance over time..

Built for the future

Power your AI team with adaptability, and personalization

Organizations build their AI team with Rozie^AI to design unified experiences, strengthen self-service, empower workforce, and personalize experiences at scale while reducing costs. From learning assigned content to providing accurate answers and offering personalized service, the customizable AI team ensures every interaction is intuitive, compliant, and goal-oriented.

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Knowledgeable and accurate

Train your AI team on your specific content and leverage APIs for comprehensive answers and task completion.

Goal-oriented and coachable

AI workforce adapts to their tasks, follows directives, learns with every interaction, engages dynamically, makes smart decisions, and continuously improves performance through periodic evaluation and coaching.

Personalized and proactive

AI workforce is journey aware and delivers individualized service by accessing user profiles and anticipating needs based on customer journeys.

Adaptive and process compliant

AI workforce enables natural, multi-request conversations while ensuring adherence to business processes and compliance

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You are just one step away from gaining the limitless ability to cost-effectively scale personalized service & support

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UX kits for omnichannel presence

Our UX Kits empower anyone on your team to create seamless omnichannel experiences for your customers utilizing the AI team.

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Voice

Enable natural voice interactions for a hands-free and intuitive experience. The AI team understands natural language and can answer questions or complete tasks through voice commands.

Immersive web or mobile interfaces

Integrate the AI team into your existing web or mobile apps for a visually engaging experience.

Smart forms

Leverage pre-built form templates that the AI team can dynamically adapt to gather specific customer information efficiently.

Standard conversational chat interface

Design a familiar chat interface for text-based interactions. AI team can seamlessly handle complex conversations within this format.

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You are just one step away from gaining the limitless ability to cost-effectively scale personalized service & support

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Scalable and Flexible

Enrich your contact center with AI and achieve business goals

You can use our plug-and-play solutions, framework, and experience innovation consulting not only to deliver hyper-personalized customer experiences at scale across channels while saving costs and achieving faster ROI, but you can also use it to enhance your overall employee and management experience. Our adaptable solutions eliminate technical complexities and help you achieve rapid value with measurable results.

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Insurance

Regional insurer fuels growth with a digital CX strategy

A regional insurer focused on enhancing customer experience for rapid acquisition and retention, utilizing AI-powered virtual agents to manage critical services like account and policy management, first notice of loss, and more in a cost-effective manner.

TELECOM

US Telecom scaled customer support with conversational AI

The US telecom company employed conversational experiences to handle increased customer inquiries during the launch of a new phone, covering questions about the device, service plans, ordering, and other support needs, with seamless escalation to live support when necessary.

Insurance

Regional insurer fuels growth with a digital CX strategy

TELECOM

US Telecom scaled customer support with conversational AI

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You are just one step away from accelerating AI innovation for CX excellence

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Ready to get started?

Let's start a conversation

You are just one step away from accelerating AI innovation for CX excellence

Thank you!

We have received your request and will get back to you shortly.

Oops! Something went wrong while submitting the form.