Top Banner Text
Follow
ELSA
-
Experience Language Services & Applications
Experience Language Services & Applications

Generative AI language building blocks for next-gen experiences

Accelerate AI-powered innovation with services like conversational insights, content intelligence, on-demand answers, conversation summaries, sentiment analysis, and more. Gain insight and intelligence into the conversations you have with customers and the content that powers your experiences.
Request access

Request Access

You are just one step away from accelerating AI-powered innovation
Thank you!
We have received your request and will get back to you shortly.
Back to the site
Oops! Something went wrong while submitting the form.
Responsible AI
Make quality standard. Offer predictability, and reliability with built-in learning and testing capabilities.
Managed AI
Accelerate time to value of AI-powered applications using optimized production-ready GenAI services.
Configurable AI
Maintain flexibility and choice from deployment to configuration to minimize cost while maximizing the ROI of AI adoption.
0
%
Reduce cost of AI-powered experiences by over 60%
Months
Speed up time to value from months to days
Plug-and-Play

Supercharge natural language understanding with generative AI

Enrich applications with Language AI, simplify implementation, and stay ahead with production-ready APIs and UX kits. The essential use cases from enhanced search experiences to nuanced sentiment analysis and more available to your product and development teams for crafting new solutions or evolving existing web, mobile, or voice applications. Own your experiences!
Knowledge Discovery
Content Intelligence
Topic Classification
PII Redaction
Entity Relationships
Sentiment Detection
Conversation Insights
Suggested Responses
Content Summarization
Entity Recognition
Knowledge Discovery
Content Intelligence
Topic Classification
PII Redaction
Entity Relationships
Sentiment Detection
Conversation Insights
Suggested Responses
Content Summarization
Entity Recognition

Uncover knowledge with on-demand answers

Empower self-service for customers and boost employee productivity with instant validated responses, reinforced learning, and actionable insights.
Start with Illuminar
Illuminar

Understand customer emotions & sentiment

Enhance customer satisfaction, boost loyalty, optimize marketing campaigns and product development by maintaining a pulse on customer sentiment and empathizing with their emotions either in real-time during a live conversation or when analyzing feedback and reviews.
Start with Sentiment
Sentiment
Summarize

Capture the essence of conversations and documents

Build rapport and boost agent productivity in customer service by offering context of prior engagements through summaries of conversational transcripts. Turn complex jargon into digestible insights for better comprehension. Distill key points from communications of any form for clearer follow-up, action items, and learning.
Start with Summarize
Illuminar
Sentiment
Summarize

Request Access

You are just one step away from accelerating AI-powered innovation
Thank you!
We have received your request and will get back to you shortly.
Back to the site
Oops! Something went wrong while submitting the form.
Scalable and Flexible

Elastically scalable enterprise AI experiences in days

You can use ELSA to not only launch enterprise-grade AI-powered experiences but to enhance your customer and employee experience while achieving higher productivity, and operational efficiency. Get expert guidance from our experience innovation consultants so that you can see value with ELSA faster.
Request free consultation
A national airline carrier, increased self-service resolution, reduced call volume, improved customer satisfaction, and cost savings by implementing AI-powered knowledge discovery on their support page.
Services used
For an event, a leading software company increased participant engagement, improved knowledge retention, and fostered positive feedback by making session summaries and key takeaways.
Services used
Summarize
A Global 2000 organization was able to obtain a deeper understanding of customer conversations by implementing a scalable and cost-effective solution that provides contact center analytics in close to real-time through reports.
Services used
Summarize
A national airline carrier, increased self-service resolution, reduced call volume, improved customer satisfaction, and cost savings by implementing AI-powered knowledge discovery on their support page.
Services used
For an event, a leading software company increased participant engagement, improved knowledge retention, and fostered positive feedback by making session summaries and key takeaways.
Services used
Summarize
A Global 2000 organization was able to obtain a deeper understanding of customer conversations by implementing a scalable and cost-effective solution that provides contact center analytics in close to real-time through reports.
Services used
Summarize

Request Free Consultation

You are just one step away from accelerating AI-powered innovation
Thank you!
We have received your request and will get back to you shortly.
Back to the site
Oops! Something went wrong while submitting the form.
Designed for administrative simplicity

Complete control over your GenAI experience

Manage roles and permissions, ensure data privacy, and continuously improve with reinforced learning. Gain in-depth analytics and user engagement insights to supercharge your strategy.
Flexible language model choice
Be model-agnostic for flexibility or opt for an experience-focused approach tailored to your unique needs.
Granular control & insights
Gain granular control over experience management. Safeguard data, manage access, and track performance seamlessly.
Focus on business value
Let ELSA handle implementation complexities while your teams focus on achieving goals.
Actionable insights
Understand user engagement and content impact to optimize experiences by going deeper than surface-level stats.
For developers

Fast-track to launch with powerful APIs

Achieve business objectives through ELSA's GenAI-powered NLU services. Simplify complex frameworks and models with easy-to-use APIs, allowing developers to focus on business impact, not implementation.
Experience ELSA Playground
Explore ELSA's playground for a hands-on journey into its capabilities.
Experience Now
Integrate ELSA APIs
Integrate our easy-to-use APIs and craft innovative experiences within hours.
Get APIs

Request Access

You are just one step away from accelerating AI-powered innovation
Thank you!
We have received your request and will get back to you shortly.
Back to the site
Oops! Something went wrong while submitting the form.
For Business Users

Simple and customizable low-code and
no-code solutions

Create GenAI-powered NLU experiences without relying on developers. Use pre-built UX kits for your contact center, agent empowerment, website, intranet, app, and more.
Illuminar UX kit
Embed knowledge discovery directly into your contact center, website, app, or social media platform. Boost productivity for internal teams and improve customer journey.
Summarize UX kit
Simplify complex information across platforms like contact center conversations, reports, knowledge bases, and intranets. Enhance agent effectiveness and user experience.
Sentiment analysis UX kit
Integrate real-time sentiment analysis into your agent dashboard, feedback platforms, and social media channels.  Improve brand perception and drive positive customer interactions.

Ready to get started?

Let's start a conversation

Let's start a conversation

You are just one step away from accelerating AI innovation for CX excellence
Thank you!
We have received your request and will get back to you shortly.
Oops! Something went wrong while submitting the form.