Reimagine the future of your CX with us
The future will be smarter. We aim to make it kinder too. And that will drive positive business outcomes.
Our clients have achieved
>35%
Higher lifetime value
>40%
Faster time-to-value
>30%
Cost optimization
Accelerate your CX at every stage of your transformation journey
Whether you are laying the foundation for your CX transformation strategy or seeking to get to the next level with AI, we offer solutions, best practices, and experience innovation consulting to help you achieve CX excellence.
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Memory and intuition are the pillars for experience excellence
At the heart of our mission to enhance organizational CX are the fundamentals of remembering an individual across their interactions and journey and engaging proactively through memory and intuition. True memory goes beyond rich CRM profiles, it enables us to recall past interactions across channels and surface relevant information instantly. Intuition allows us to anticipate needs, ensuring proactive customer experiences.
Remember every
engagement
engagement
Anticipate
every need
every need
Deliver value
proactively
proactively
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Employee experience (EX) is crucial for CX excellence
We help organizations go beyond surface interactions and maximize workforce potential to drive emotionally resonant customer experiences (CX).
Offer frictionless information access
Break down silos for instant knowledge, informed decisions, faster responses and resolutions.
Augment intelligence
Free agents from endless scripts with an AI companion offering instant answers, and real-time guidance for personalized conversations.
Automate repetitive tasks
Improve employee experience by freeing up valuable time for meaningful tasks rather than repetitive ones.
Unlock productivity
Handle more requests with the same number of agents.
Raise quality and performance
Drive consistency, and quality of conversations.
Save costs
Minimize rework and reduce errors, saving costs.
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Build your foundation for personalized engagement with responsible, managed, and configurable AI
Generative AI enables scalable personalized experiences, optimizing costs. However to realize its true potential, brands must overcome inertia and innovate confidently, keeping pace with evolving tech. Inertia stems from diverse tech options and the need to prevent siloed experiences. Here's how we help brands abstract out the technical complexity, while still offering choice and speeding up time-to-market for customer-centric innovative AI experiences.
INTELLIGENT SELF
SERVICE
SERVICE
PROACTIVE
ENGAGEMENT
ENGAGEMENT
LIVE AGENT
SUPPORT
SUPPORT
INSIGHTS
AND INTELLIGENCE
AND INTELLIGENCE
Memory
INTUITION
Experience
design
design
Experience
orchestration
orchestration
EXPERIENCE
language services
and applications
language services
and applications
enterprise knowledge
RESPONSIBLE AI
MANAGED AI
CONFIGURABLE AI
Reduced innovation costs
Develop and iterate on personalized experiences efficiently with our platform.
Faster time to market
Launch your solutions with completely customizable, pre-built AI services.
Simplified operations
Effortlessly maintain and refine your experiences with a user-friendly platform that minimizes operational complexity.
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White glove experience innovation practice
We empower organizations with an experience-first approach. Our proven methodology rests on five key elements.
User research
Uncover deep user insights to optimize experiences and drive customer satisfaction.
Choice economics & behavioral decision making
Craft experiences that nudge users towards desired actions, boosting engagement and loyalty.
Strategic visioning & organizational alignment
Align your CX vision, organizational goals, and stakeholders to achieve business outcomes.
Design thinking & experience configuration
Craft personalized experiences across all touchpoints within days.
Operational adaptive design
Build agile and scalable user-centric experiences that continuously learn and adapt.
Design
Craft experiences that resonate with customers and drive business outcomes.
Speed
Swift implementation to meet evolving customer demands and market dynamics.
Enablement for self-sufficiency
Empower organizations to sustain and innovate beyond initial implementation.
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RozieAI experiences to inspire your own
Ready to get started?
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